top of page

FAQ

SPC Products
  • AFS Flooring is Floorscore Certified, what is that?"
    FloorScore is the most recognized indoor air quality (IAQ) standard that exists for hard surface flooring materials, adhesives, and underlayments. This program was developed by the Resilient Floor Covering Institute (RFCI) and Scientific Certification Systems (SCS). They have specially formulated guidelines to test for chemicals such as formaldehyde, acetaldehyde, and other organic chemicals to ensure the safety of each and every product.
  • How do I repair minor scratches?
    Minor scratches or nicks can be repaired with floor repair paste. This can be purchased in most retail flooring stores.
  • How do I choose the right molding?
    Base shoe molding: Used to cover the expansion space left at walls around the edges. Reducer: Used to join SPC flooring to other flooring materials of varying heights. Stairnose: Used to finish edges of stair treads. T-molding: Used in doorways or thresholds to join two areas of floor with the same height level. Quarter round molding: Used in the same way as a base shoe molding, behind cabinets where a low profile molding is better suited to support an object flush against the wall.
  • Is SPC easy to take care of?
    The durability and resilient nature of SPC makes it perfect for homes with small children or pets, multi-family complexes and commercial light traffic applications. Due to its waterproof, stain resistant, and scratch resistant nature, it makes for easy care. A broom and a mop are all you will need to keep SPC looking the way it did when you bought it.
  • Is SPC better than laminate?
    The biggest advantage of SPC is that it's waterproof and appropriate for areas where laminate shouldn’t be used – bathrooms, for example. In addition, the durable wear layer of SPC along with attached padding offers more cushioning and sound absorption to make a quieter floor.
  • What is SPC?
    SPC which stands for Stone Polymer Composite, features a core comprised mostly of calcium carbonate (limestone), It is a flooring product that does not contain any wood. It is waterproof, rigid and stable. SPC products are commonly referred to as enhanced vinyl plank, luxury vinyl flooring or waterproof vinyl
  • What makes SPC better than other vinyl floor coverings?
    SPC flooring overcomes disadvantages and replaces traditional products such as LVT flooring, natural wood flooring, engineered wood, among others. Some benefits include being 100% waterproof, antimicrobial, scratch and skid resistant, eye-catching patterns, and easy installation.
  • Why is a moisture barrier needed under SPC Flooring?
    Concrete floors below ground are capable of storing significant water. It is crucial to avoid direct contact between installed flooring and the concrete sub floor because the soil beneath the concrete can transmit this humidity into the floor over time.
  • How long do I have to return unopened boxes?
    30 days from the date of invoice.
  • Does AFS accept returns of unopened boxes?
    There is a 25% restocking fee for any unopened boxes returned. Credit will be issued as memos to be applied towards future orders
  • What forms of payment does AFS accept?
    Our approved accounts can use Credit Card online or in store, Check, Cashier Check, Money Order, or Cash.
  • Do you accept returns of opened boxes?
    We do not accept returns of opened boxes.
  • Builder’s choice collection:
    20 Year Residential Warranty / 10 Year Light Commercial Warranty
  • Signature Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty
  • Pro-Select Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty
FAQ: FAQ
Install Picture.jpg
Payment & Returns
  • AFS Flooring is Floorscore Certified, what is that?"
    FloorScore is the most recognized indoor air quality (IAQ) standard that exists for hard surface flooring materials, adhesives, and underlayments. This program was developed by the Resilient Floor Covering Institute (RFCI) and Scientific Certification Systems (SCS). They have specially formulated guidelines to test for chemicals such as formaldehyde, acetaldehyde, and other organic chemicals to ensure the safety of each and every product.
  • How do I repair minor scratches?
    Minor scratches or nicks can be repaired with floor repair paste. This can be purchased in most retail flooring stores.
  • How do I choose the right molding?
    Base shoe molding: Used to cover the expansion space left at walls around the edges. Reducer: Used to join SPC flooring to other flooring materials of varying heights. Stairnose: Used to finish edges of stair treads. T-molding: Used in doorways or thresholds to join two areas of floor with the same height level. Quarter round molding: Used in the same way as a base shoe molding, behind cabinets where a low profile molding is better suited to support an object flush against the wall.
  • Is SPC easy to take care of?
    The durability and resilient nature of SPC makes it perfect for homes with small children or pets, multi-family complexes and commercial light traffic applications. Due to its waterproof, stain resistant, and scratch resistant nature, it makes for easy care. A broom and a mop are all you will need to keep SPC looking the way it did when you bought it.
  • Is SPC better than laminate?
    The biggest advantage of SPC is that it's waterproof and appropriate for areas where laminate shouldn’t be used – bathrooms, for example. In addition, the durable wear layer of SPC along with attached padding offers more cushioning and sound absorption to make a quieter floor.
  • What is SPC?
    SPC which stands for Stone Polymer Composite, features a core comprised mostly of calcium carbonate (limestone), It is a flooring product that does not contain any wood. It is waterproof, rigid and stable. SPC products are commonly referred to as enhanced vinyl plank, luxury vinyl flooring or waterproof vinyl
  • What makes SPC better than other vinyl floor coverings?
    SPC flooring overcomes disadvantages and replaces traditional products such as LVT flooring, natural wood flooring, engineered wood, among others. Some benefits include being 100% waterproof, antimicrobial, scratch and skid resistant, eye-catching patterns, and easy installation.
  • Why is a moisture barrier needed under SPC Flooring?
    Concrete floors below ground are capable of storing significant water. It is crucial to avoid direct contact between installed flooring and the concrete sub floor because the soil beneath the concrete can transmit this humidity into the floor over time.
  • How long do I have to return unopened boxes?
    30 days from the date of invoice.
  • Does AFS accept returns of unopened boxes?
    There is a 25% restocking fee for any unopened boxes returned. Credit will be issued as memos to be applied towards future orders
  • What forms of payment does AFS accept?
    Our approved accounts can use Credit Card online or in store, Check, Cashier Check, Money Order, or Cash.
  • Do you accept returns of opened boxes?
    We do not accept returns of opened boxes.
  • Builder’s choice collection:
    20 Year Residential Warranty / 10 Year Light Commercial Warranty
  • Signature Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty
  • Pro-Select Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty
Warranty Information

SPC FLOORING

Atlas Floor Supply’s warranty is extended to the original purchaser ONLY and is not transferable. It is the responsibility of the installer and/or property owner to inspect planks prior to installation. Planks that are defective or visually not acceptable should be discarded. AFS accepts no responsibility for costs of product or labor when planks with visible defects or irregularities have been installed.

RESIDENTIAL AND LIGHT COMMERCIAL WARRANTY

The warranty applies to Builder’s Choice, Pro-Line, and Signature Collections purchased from an authorized dealer and installed in a residential or light commercial area.

​

AFS warrants that our SPC sold under this warranty is, at the time of sale, free from defects in material and manufacturing and that it conforms to the standard specifications for the product category. We further warrant that when installed and maintained according to product specifications and when used according to its intended purpose, the flooring will not wear through, delaminate, separate, buckle or cup as a result of a manufacturing defect. The warranty is only extended to flooring maintained in normal environmental conditions, with heating and ventilating systems in working order to maintain an interior humidity level between 30% to 50% and a room temperature between 65°F to 85°F year-round.

​

If your Atlas Flooring SPC fails for any of the above reasons, we will replace, at our option, a portion or all the flooring at no cost to the original purchaser so long as the original purchaser still owns the property where the floor was installed. The warranty includes replacement material only and excludes any labor costs.

  • AFS Flooring is Floorscore Certified, what is that?"
    FloorScore is the most recognized indoor air quality (IAQ) standard that exists for hard surface flooring materials, adhesives, and underlayments. This program was developed by the Resilient Floor Covering Institute (RFCI) and Scientific Certification Systems (SCS). They have specially formulated guidelines to test for chemicals such as formaldehyde, acetaldehyde, and other organic chemicals to ensure the safety of each and every product.
  • How do I repair minor scratches?
    Minor scratches or nicks can be repaired with floor repair paste. This can be purchased in most retail flooring stores.
  • How do I choose the right molding?
    Base shoe molding: Used to cover the expansion space left at walls around the edges. Reducer: Used to join SPC flooring to other flooring materials of varying heights. Stairnose: Used to finish edges of stair treads. T-molding: Used in doorways or thresholds to join two areas of floor with the same height level. Quarter round molding: Used in the same way as a base shoe molding, behind cabinets where a low profile molding is better suited to support an object flush against the wall.
  • Is SPC easy to take care of?
    The durability and resilient nature of SPC makes it perfect for homes with small children or pets, multi-family complexes and commercial light traffic applications. Due to its waterproof, stain resistant, and scratch resistant nature, it makes for easy care. A broom and a mop are all you will need to keep SPC looking the way it did when you bought it.
  • Is SPC better than laminate?
    The biggest advantage of SPC is that it's waterproof and appropriate for areas where laminate shouldn’t be used – bathrooms, for example. In addition, the durable wear layer of SPC along with attached padding offers more cushioning and sound absorption to make a quieter floor.
  • What is SPC?
    SPC which stands for Stone Polymer Composite, features a core comprised mostly of calcium carbonate (limestone), It is a flooring product that does not contain any wood. It is waterproof, rigid and stable. SPC products are commonly referred to as enhanced vinyl plank, luxury vinyl flooring or waterproof vinyl
  • What makes SPC better than other vinyl floor coverings?
    SPC flooring overcomes disadvantages and replaces traditional products such as LVT flooring, natural wood flooring, engineered wood, among others. Some benefits include being 100% waterproof, antimicrobial, scratch and skid resistant, eye-catching patterns, and easy installation.
  • Why is a moisture barrier needed under SPC Flooring?
    Concrete floors below ground are capable of storing significant water. It is crucial to avoid direct contact between installed flooring and the concrete sub floor because the soil beneath the concrete can transmit this humidity into the floor over time.
  • How long do I have to return unopened boxes?
    30 days from the date of invoice.
  • Does AFS accept returns of unopened boxes?
    There is a 25% restocking fee for any unopened boxes returned. Credit will be issued as memos to be applied towards future orders
  • What forms of payment does AFS accept?
    Our approved accounts can use Credit Card online or in store, Check, Cashier Check, Money Order, or Cash.
  • Do you accept returns of opened boxes?
    We do not accept returns of opened boxes.
  • Builder’s choice collection:
    20 Year Residential Warranty / 10 Year Light Commercial Warranty
  • Signature Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty
  • Pro-Select Collection:
    30 Year Residential Warranty / 15 Year Light Commercial Warranty

WARRANTY EXCLUSIONS & LIMITATIONS

  • Failure to maintain the environment at a humidity range of 30% to 50% year-round and a room temperature of 65° to 85°F.

  • Color variations in flooring are a natural occurrence due to age and exposure to UV light or sunlight. For these reasons, new and/or replacement flooring may not match display samples and/or existing flooring.

  • Improper installation/maintenance and failure to adhere to the installation/maintenance instructions.

  • Indentations or scratches caused by furniture, appliances, pet claws, high heel shoes, spiked or damaged heels, cleats, sports shoes, pivot points (i.e. seating areas), wheelchairs, walkers, sand, pebbles or other abrasive materials.

  • Installation over radiant floor heating with a surface temperature in excess of 85°F.

  • Improper cleaning or maintenance. Abuse, neglect, abnormal use or misuse, application of solvents, corrosives, or other chemicals, etc.

  • Damage due to moisture intrusion from subfloor, but not limited to damage from
    broken or leaking plumbing or appliance, wet mopping, weather conditions, or natural disasters.

  • Flooring installed over improperly prepared or unstable subfloor.

  • Damage caused by extended exposure to direct sunlight.

  • Discoloration from rugs or floor mats (use only mats with non-staining backing).

  • Damage caused by vacuum with a beater bar (rotating bristle brush).

Laminate Wood Floor

Have A Question?

bottom of page